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Frequently Asked Questions

It’s only natural for you to have questions as you contemplate who you will work with to design your luxury vacation. The questions below are some of the most commonly asked questions to help you understand more about Sphera Travel and what we stand for.
What destinations do you offer?

Our name says it all! Sphera Travel is here to help you enjoy Discovering the World Together. Yes, you got it! The entire world!. We do not limit the places you can discover together.

We are experts in luxury group travel and have a global network of suppliers who are experts in their locale. Together with these suppliers, Sphera Travel will design a vacation that is meaningful for everyone. We only use suppliers that are vetted annually to ensure they meet our highest level of service.

How soon should we start planning our vacation?
Time is of the essence when planning travel. So, as soon as you know which dates you can travel, we should start the planning process. Peak travel times like Christmas and Spring Break fill up fast. World Cruises and Private Jet Journeys fill up two years in advance. We know arranging a vacation so far in advance can be unnerving especially when you don’t know what life may look like in two years. We will work with you to build in the necessary flexibility to make changes for any unexpected life events.
When should I use Sphera Travel to design my vacation? When should I DIY my vacation?
You should always use a travel designer for vacations involving groups, cruises, tours, international travel, and all custom itineraries. Our designers will take the guesswork and worry out of travel by utilizing our 25 plus years of expertise to give you precisely the vacation you want. We are also your advocate if anything is not correct during your vacation and will make significant issues seem like minor inconveniences.

Sphera Travel is not the answer for every travel scenario. Believe it or not, there are times when we feel that it may be best to handle travel yourself. We will be upfront and honest with you during our consultation call and will be sure to let you know if we feel your vacation is best planned by a designer or on your own.

Examples of when we feel it is best for you to DIY your vacation: Domestic Flights, Hotel reservations in your home city, when you what the rock bottom price without any customization, or when you don’t want someone to take care of all the stressful travel details.

What is Luxury Travel?
While most people will equate Luxury only with expensive, discerning travelers, know that is not the case. Luxury is about comfort, having less stress, and knowing that someone is in your corner should a problem arise.

Sphera Travel will provide that level of luxury and works only with suppliers that offer impeccable service, unique experiences, and customizable itineraries. We work to create unforgettable memories along the way. Luxury is not just about going to a destination but allowing Sphera Travel to help you discover the destination on a whole new level. With our luxury network of suppliers, you can rest assured that we will anticipate every need allowing you to relax, enjoy your vacation and enjoy Discovering the World Together.

What is a group, and what are the benefits?

CGroups consist of six or more individuals traveling together using the same cruise, resort, or guided vacation. Group members do not necessarily have to know each other but can be family, friends, business associates, or clubs looking to enjoy Discovering the World Together.

Lower design fees for the group leader, contracted group rates, extra amenities, and private group functions are just a few of the possible benefits when traveling as a group.

** Please note that all design fees are waived for groups hosted by Sphera Travel

 

Do you only design group vacations or custom Itineraries?
We believe that meaningful travel happens when you are Discovering the World Together. While Sphera Travel’s specialty is group vacations with custom itineraries, we also realize that not every vacation will be that way.

You might travel as a group for your first vacation designed by Sphera Travel and then decide that you want to Discover the World Together with only your spouse or a friend on your next vacation. So, of course, we will design vacations for any number of travelers.

We also love the challenge of getting to know you and your interests but also realize that custom travel is not always the best fit for everyone. We will work with major cruise lines and tour companies. However, we urge you to test our travel designer’s knowledge and expertise and let us add some custom touches to make your vacation stand out.

Do you charge design fees?

We are travel experts and have years of knowledge ready to work for you. Your Designer puts in extensive work and research before you even see your proposal and the design fee helps cover their time. The design fee is payable after your first consultation call and before we provide your proposal. The design fee also gives you full support from your travel designer throughout your entire vacation, from planning stages until you return home from Discovering the World Together.

Click here to learn more about our design fees and benefits.

What is travel insurance, and why do I need it?
While Sphera Travel will meticulously plan your vacation, we can’t control everything. Weather delays, lost luggage, medical issues, or other unexpected issues may arise during your vacation, and travel insurance may mean the difference between a minor hiccup and a significant interruption.

Trip insurance is designed for unexpected occurrences while you’re Discovering the World Together so you can relax knowing you and your travel investment is covered for a wide range of incidents.

Most of the time, Travel Insurance is not required. However, we firmly believe that it is best to prepare for the unexpected by it. Protect yourself and your investment. It is better to have insurance and not need it than to need insurance and not have it. We will work with you to find the policy that best fits your situation.

Pro tip: Some suppliers and countries require travel insurance, and we will let you know which destinations require insurance during the quoting process.

How can I book on your website?

When you go Discovering the World Together, it is more than just a booking to us. So, no, you can’t “book” on our website.

Sphera Travel designers are people who are flat-out obsessed with travel and want to help you with a customized itinerary designed for your vacation rather than some cookie-cutter deal that everyone else is getting. We consider your likes, dislikes, interests, visions, and dreams and turn these into a meaningful vacation.

Learn more about Sphera Travel’s process here.

When will I receive my travel documents from Sphera Travel?
Your travel documents will arrive approximately three weeks before your departure date. We will also call you and/or schedule a zoom call about two weeks before your departure date to cover any questions you have. If you have questions at any point during the planning stages, just give us a call.
Who looks after the details of our vacation while we are traveling?
Sphera Travel designers will work to eliminate all problems while traveling, but there are some things we just can’t control. If something does not go according to plan, there are options for you. Sphera Travel is available 24 hours a day by text, phone, email, or travel app on your travel days.

While in destination, we have partners and contacts on the ground who’ll run the day-to-day of your time away. We’ll make sure that you have their contact details before you get there. We use local partners because they’re always best placed to respond immediately and speak the local language. However, if you’re unsure who to call, we will still be available anytime you need us.

Pro Tip: If anything is not to your standards while on your journey, please let us know right away to allow your designers to remedy the situation immediately.

Have more questions?